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Frequently Asked
Questions
| Q: |
Are
your products new or reconditioned? |
| A: |
95%
of our products are new. If something is reconditioned,
there will be an (R) to the right of the model number, and
our Factory Renewed Logo will appear in the upper right
hand corner of the Detailed picture of the merchandise.
Our ninety day warranty will apply. |
| Q: |
How
long does it take to process & ship orders? |
| A: |
Orders
are usually shipped on the same day they are received.
Under normal conditions if an order is received after
2:00PM EST it will be processed the next business day.
During the Holiday Seasons our shipping may be delayed up
to 36 hours.UPS will not deliver to a PO Box, APO or FPO
address, therefore we will need a complete mailing address
for prompt delivery.
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| Q: |
Will
you ship my order USPS? |
| A: |
Yes,
we will ship via the US Postal service to Hawaii,
Alaska and Puerto Rico if requested in the
"comment box" of the order form. We will
charge a $5.00 handling fee for Postal orders. Our
website will indicate the order has NOT been
processed, however you will recieve a tracking
number via USPS tracking information, or customerservice@dicimall.com |
| Q: |
Do
you ship internationally? |
| A: |
Yes,
we will Dropship internationally into Canada only.
This is due to international credit card &
PayPal Fraud. We will ship "overseas" to
the "purchaser" of the merchandise only.
Please confirm that you are shipping merchandise
to the Billing Statement Address of the Credit
Card Holder or PayPal account Holder. If you are
not, you may be liable for any payment reversals
that may occur.
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| Q: |
What
is the delivery time for orders? |
| A: |
Orders
are shipped from Tampa, Florida 33610. Delivery
days are determined by UPS World Wide Shipping.
Regular ground shipments take from 1 to 6 days
depending on your location. |
| Q: |
How
will I be informed of product updates? |
| A: |
You
must be on our E-Mail list to receive product
updates. To be added to the email list, please
email us at: customerservice@dicimall.com |
| Q: |
What
is the quantity available for a product? |
| A: |
We
stock various quantities of merchandise, however
we deal in fast moving merchandise, so quantities
change daily. Our website will show the current
quantity available on each item. If you would like
to receive periodic "product updates"
via email, please send an email to customerservice@dicimall.com to
be added to our mailing list.
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| Q: |
What
will it cost to ship? |
| A: |
We
ship United Parcel Service regular ground unless
an expedited shipping method is selected. Your
shipping methods and rates are displayed when you
double click the item desired, and offer the zip
code you may be shipping to within the UPS menu
that will appear. If you visit www.UPS.com you may
obtain shipping rates from their on line freight
rate guide. We ship from Tampa, Florida 33610. The
weights of the merchandise are listed on the
website. If you would like to forward a
"fax" number, we can provide you with a
copy of an UPS freight rate guide. We have a $2.00
handling per order (not piece ordered). We have a
$5.00 handling on all Postal orders (Hawaii,
Alaska, Puerto Rico & Military APO, FPO, AE). |
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| Q: |
How
can we pay for our order? |
| A: |
We
accept Visa, Mastercard, Discover, American Express and
PayPal (
www.paypal.com)
We also accept certified checks, money orders and Bank
wire transfers. Sorry, no personal checks or business
checks are accepted. |
| Q: |
What
is your warranty return policy? |
| A: |
You
or your customer must use the original invoice number as
your RMA reference. See warranty page for full
details. |
| Q: |
How
quickly do you respond to email? |
| A: |
We
will attempt to answer your email within 1 business day,
however incoming email from the weekend may require up to 36 hours
to be answered. |
| Q: |
Can
I call you to place an order? |
| A: |
Yes,
you can reach us by calling: (281)570-2987 or faxing:
(281)361-4197 |
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